Wednesday, September 21, 2016

A variety of breakthrough technologies are set to spur a fundamental transformation of the insurance industry. Cloud computing, the Internet of Things (IoT), advanced analytics, telematics, the global positioning system (GPS), mobile phones, digital platforms, drones, blockchain, smart contracts, and artificial intelligence (AI) are providing new ways to measure, control, and price risk, engage with customers, reduce cost, improve efficiency, and expand insurability. These technologies are also enabling the creation of new insurance products, services, and business models. And while emerging technology provides opportunities for traditional insurers to modernize and reinvent themselves, it also forces them to respond to new sources of competition from increasingly well-funded and nimble software-based companies that are beginning to make inroads in the market by focusing on unmet consumer demand, bringing down cost, and providing new services. This paper examines how technology is beginning to reshape the insurance landscape and the potential challenges and opportunities facing the industry. 

Innovation in Insurance: How Technology is Changing the Industry

IIF Authors

Dennis Ferenzy

Dennis Ferenzy - IIF
Associate Economist, Innovation

Kristen Silverberg

Kristen Silverberg - IIF
Managing Director

Conan French

Conan French - IIF
Senior Advisor for Innovation and Fintech