NAB’s Jade Haar and UnionBank of the Philippines’s David Hardoon discuss key areas of focus for the ethical handling of customer data, including the importance of a governance framework, data control, challenges around algorithmic decision-making systems, and the importance of knowledge sharing and training. One of the key focal areas of the discussion was the IIF recently published Data Ethics Charter, which outlined a set of principles around the use of customer data, and included insights from Chief Data Officers and experts within our membership.

This series highlights innovations by IIF’s member firms in promoting financial inclusion through digitalization. This edition focuses on Scotiabank’s innovative use of artificial intelligence / machine learning technologies in forecasting liquidity in short-term predictions, addressing their clients’ unique financial needs, providing proactive assistance, and establishing trust