Status: Draft -- Not PublishedWill be live at 10/23/2018 00:00
FRT Episode 12: Innovation in Insurance
Tuesday, October 23, 2018
In the second of our episodes from the recent IIF Annual Membership Meeting in Bali, we are joined on FRT by Zia Zaman, Chief Innovation Officer of MetLife Asia and Head of LumenLab, MetLife Innovation Centre.
Zia shares his views on the challenge to keep pace with customer expectations that are shaped by experiences in other sectors, and how to minimize or overcome the frictions in those customer experiences. He emphasizes the need to focus on the value that can be added for the customer, and delivering this in a cost-efficient manner.
In confronting the challenges in delivering and implementing innovations, Zia cites some successful collaborations with supervisors such as the Monetary Authority of Singapore (MAS), and reiterates the criticality of bringing supervisors along on a firm's own journey of digital innovation.